Clarification Text on KVKK

PERSONAL DATA PROTECTION AND PROCESSING CLARIFICATION TEXT

Data Controller: Tuzla Civata Hırdavat ve İnş. San. Tic. Ltd. Şti.

In accordance with the Personal Data Protection Law No. 6698 ("KVKK") and the General Data Protection Regulation (GDPR), personal data belonging to our customers, corporate business partners, and website visitors are processed within the scope explained below.

1. Processed Personal Data

• Identity Data: Name, surname, TR ID number (for individual invoicing), and authorized contact person for corporate customers.
• Contact Data: Phone number, email address, billing address, and delivery address details.
• Order Data: Product lists, quantities, technical specifications/drawings, order history and delivery records.
• Financial Data: Invoicing, tax office, tax ID number, payment, and bank account details.

2. Purposes of Processing Personal Data

Your collected personal data is processed for the following purposes:

• Processing your orders and preparing price/stock quotes,
• Arranging supply, packaging and delivery of ordered products,
• Fulfilling financial and accounting operations (invoicing, payments),
• Managing after-sales support, returns and exchange processes,
• Fulfilling legal obligations required by authorized public institutions.

3. Data Security and Confidentiality

Tuzla Civata prioritizes data security. Your order details, technical drawings and commercial information are kept strictly confidential in our secure systems and are never shared with third-party companies or unauthorized individuals.

4. Transfer of Personal Data

Your data may be shared with our financial advisors for billing processes, cargo/logistics companies for the secure delivery of your orders, and legally authorized public institutions within the scope of legal obligations.

5. Method and Legal Reason for Data Collection

Your data is collected verbally, in writing, or electronically through contact forms on our website, our WhatsApp line, email and telephone correspondence, and in-store visits. This process is based on the legal grounds of "establishment and performance of a contract", "fulfillment of a legal obligation", and "legitimate interests of the data controller".

6. Your Rights as the Data Subject

Under the KVKK and GDPR, you have the right to learn whether your data is processed, to request correction of incomplete/incorrect data, and to request the deletion of your data when legal storage periods expire. You can submit your requests in writing to our company via our official contact channels.